DELIVERY POLICY

DELIVERY POLICY

1. Digital Delivery Only

PrimeLicense.net (the "Company") sells digital licenses and other digital products. No physical goods are shipped. All products are delivered electronically.

2. Delivery Method

After your payment is processed, you will receive a confirmation email at the address you entered at checkout. This email contains your software activation key and installation instructions. Your purchase is considered complete when you receive this email.

3. Delivery Times

Orders are delivered within a maximum of 2 business days from the date of purchase. Business days are Monday to Friday, excluding public holidays.

4. Delivery Address (Email)

Please make sure the email address you enter at checkout is correct and can receive messages. The Company is not responsible for delays or failed deliveries caused by an incorrect or mistyped email address. If a delivery fails for this reason, we will contact you to resolve the issue or issue a refund.

5. Order Not Received

If you have not received your confirmation email within 2 business days:

• Check your spam, junk, and promotions folders.
• Confirm that the email address you entered at checkout is correct.
• Contact us at client@primelicense.net with your order number and the email address used for the purchase.

6. Delivery Problems

If your activation key is invalid, already used, or not working, contact us at client@primelicense.net within 14 days of receipt so we can verify the issue and resolve it promptly. Please include your order number and a screenshot of any error message.

7. Delays

The Company is not liable for delays caused by events beyond its control, including internet outages, payment provider issues, software or hardware malfunctions, or other force majeure events.

8. Order Verification

In some cases, we may verify your order before delivery, for example to confirm payment or correct pricing errors. If we cancel an order, you will be notified and refunded in full.

9. Returns and Withdrawal

Refunds and the right of withdrawal are governed by Article 10 of our Terms and Conditions. Please note that once a digital product has been delivered and activation has begun, the right of withdrawal may no longer apply.

10. Customer Service

• Email: client@primelicense.net
• Phone or operator support: Monday to Saturday, 9:00 AM to 6:00 PM
• WhatsApp digital assistant and online contact form: available 24/7

11. Changes to This Policy

The Company may update this Delivery Policy at any time. Changes apply to orders placed after the update is published on the Site.