REFUND POLICY

1. All Sales Are Final

PrimeLicense.net (the "Company") sells digital licenses and other digital products. Because a digital product cannot be returned once the activation key has been delivered, all sales are final and no refunds are offered after purchase, except in the limited cases described in Section 4.

2. Why We Don't Offer Refunds

Once an activation key is delivered, it cannot be recovered or verified as unused. For this reason, digital products that are not supplied on a physical medium are non-refundable once delivery has begun.

3. Before You Buy

Please check the following before completing your order:

The product, version, edition, and number of licenses are correct.
Your device and operating system meet the software's system requirements.
The email address entered at checkout is correct.

If you have questions about compatibility or which product suits you, contact us at client@primelicense.net before purchasing.

4. Exceptions

We will refund or replace your order in the following cases:

Non-delivery: You did not receive your activation key within 2 business days of purchase and we cannot resolve the problem.
Invalid key: The activation key is invalid, already used, or does not work, and we cannot provide a working replacement.
Pricing error or cancelled order: We cancel your order because of a clear pricing error or a payment verification issue.
Legal rights: Where mandatory consumer law gives you a right to a refund, that right is not affected by this policy.

5. How to Request Help

Your order number
The email address used for the purchase
A description of the problem and a screenshot of any error message

We will review your request and reply as soon as possible.

6. Replacement Before Refund

If your key does not work, we will first try to provide a replacement key or technical help. A refund is issued only if we cannot resolve the problem.

7. Refund Method and Timing

Approved refunds are returned to the original payment method within 14 working days of approval. Processing times depend on your bank or payment provider.

8. Chargebacks

Please contact us before opening a dispute with your bank or payment provider. We can usually resolve issues faster directly. Disputes opened for orders that were delivered correctly may be contested, and access to the product may be revoked.

9. Changes to This Policy

The Company may update this Refund Policy at any time. Changes apply to orders placed after the update is published on the Site.

10. Contact

Email: client@primelicense.net
Operator support: Monday to Saturday, 9:00 AM to 6:00 PM
WhatsApp digital assistant and online form: available 24/7